AnsweredAssumed Answered

Channels disappeared???

Question asked by steve_p on Jul 4, 2013
Latest reply on Jul 4, 2013 by mark_vse

We turned on our TV this morning to find a black screen.  Not realising that the last channel I was watching last night (243) had now disappeared we reset the Gateway then reset the portal.  We watched some recorded shows then tried to go back to live TV.  Nothing there, channel up channel down would not work.  Once again reset the portal still nothing.  However we could get the guide up and our recorded shows.  On checking the guide I noticed that channels  243, 244 and 245 are all missing from the channel list.  Went in to the channel list under settings and the same three channels no longer in the list.  Once I changed the channel to 210 everything returned to normal except those three channels no longer exist in my setup.


Where did they go?  They are supposed to be part of the basic package.  I don't know if this affects any other channels other than these three.