AnsweredAssumed Answered

Horrible Disconnections & Ping Spikes

Question asked by kolbias on Jul 9, 2013
Latest reply on Jul 10, 2013 by shaw-colin

I live in Kelowna BC and for the past 2 months We have be getting disconnects frequently and recently we have also been getting terrible lag spikes. These issues make playing games or watching movies online unbearable. I unfortunately have no access to the router or modem as my Landlord has the network set up in his suite. When the issues first started we tried the obvious resetting the router and and modem but this didn't help. We have called Shaw and they have sent Techs to our home 3 Times now and each time they claimed to have resolved the issues but the problem still persists. We have also replaced the router and this had no effect. The Tech support told us they would be "Splitting the Node" yesterday that we are on in hopes that this would resolve the issues, It did not. I'm hoping someone here can shed some light on why this is still going on and if there is a resolution to be had, otherwise we will certainly consider switching services.