I can no longer access my email on my smartphone or ipad. It is asking me for my password and then not accepting it. Why has this started happening?
We did have a server side email issue which started yesterday and has since been resolved, this may be the reason for the problem you're experiencing. Things should be working now, but if not there are a couple things you can try to get it going.
Firstly, please try testing your login at Shaw Webmail to be sure that is working.
There have been a few reports that just removing and retyping the password on your Smartphone will help.
If that doesn't do the trick, please try resetting your email password through the Customer Centre. More info on how to do that here: How to Change Your Email and Webmail Password
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