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Why won't my Digital Box and remote change channels or bring up the guide?

Question asked by weststar on Jul 10, 2013
Latest reply on Jul 19, 2013 by weststar
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The Shaw remote will not change channels, bring up the guide, or power on/off digital box, no menu or setup work. All the remote controls is tv volumn and on/off on the tv.  We have 3 digital (DCT) boxes, 2 boxes work fine and work with all three remotes. The one box none of the remotes work with it. The box is forever stuck on one channel.