Have lost email for 2 days.....can get access via webmail but not windows live mail. Cant get an answer on phone.....or a chat response. Poor, poor service shaw. what is happening.
I can definitely understand your frustration with regard to this. I'm very sorry for the long waits while trying to reach a phone or chat agent - our teams have been really busy since last night due to the e-mail issue (we have more information available here). We definitely want to get this resolved as soon as possible for you, and I'd be happy to take a look into what could be causing this.
Are you getting an error message which asks you for your password if you try to send/receive mail in Windows Live Mail? If so, are you able to send mail after entering your password? To start out, we'd kindly ask you to enter into the settings for the account and re-enter the password. To do this, please select File -> Options -> E-mail Accounts - > your account -> Properties -> Servers -> delete and re-enter your password, and then click OK.
Please let us know how this goes. If you're still getting an error message in Windows Live Mail after trying this, we can definitely send you a direct message to look into this further for you.
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