All of a sudden my Guide and Info buttons have stopped working. I have tried to reset the remote but nothing works. Could it be my cable box??
Please answer - hit the 'assumed answered' tag in error. Thanks
Message was edited by: bjpoore
If the information bar isn't coming up when changing channels but the TV is set to the digital box's input, then we may need to reset the digital box. I've just sent you a direct message so that we can try this. You can check this direct message by clicking the Inbox link at the top of the page.
Hey there bjpoore. When you press the Guide and Info buttons, do any of the buttons at the top blink? Make sure you press the CBL button first.
When I push the Guide and Info buttons the CBL button lights up but nothing happens on the screen. Could it be my cable box has a problem?
Thanks for letting us know. It's possible that the digital box needs to be reset, but I'd just like to check a few other things first before trying that. Just to confirm, are you still able to change channels using the Shaw remote? If so, when you change channels do you see the little info bar at the bottom of the screen which lets you know what's on?
When in CBL mode I can only change channels using the lower up and down button (next to the FAV button) and nothing shows up on the screen at all - no info bar
Check your input, if you are using a HD terminal, make sure you are using a HD Input on your TV (DVI, component, or HDMI)
I have seen this before
I don't seem to be able to find the direct message
Check in your Inbox
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