I've tried everything but my VOD will not show a way to purchase (even if free) I can only view the details. Can someone help me?
Sorry to hear you're having some trouble ordering VOD at the moment. Are you trying to order online or through your cable box? If it's on your cable box, when you select an order, it just goes to the details?
Im trying through my cable box and when I select it it does just give the details. There is noting I can do but exit the details.
Do you know which model cable box you've got?
Thanks. I tested it from here on a 3510 to be sure it's working and the order options seem to be showing up. When you bring up the details, you're not seeing any ordering options in the top-right section at all?
Not at all, the top right corner is blank.
Hmm, okay I'll take a look on our end to see if there's a known fix for that as I haven't run into this before. What we may need to do is simply reload the software package on your PVR. I'll let you know shortly.
Okay it looks like we should be able to fix this for you by sending some commands to your PVR, so I'll send a message to your Inbox and we'll get this resolved.
Retrieving data ...