AnsweredAssumed Answered

High Ping spikes and disconnects

Question asked by vadok on Jul 15, 2013
Latest reply on Jul 21, 2013 by [shaw]jeff

Hello,

for more than 2 weeks i am having Trouble with my Internet Connection.

I am getting lags and disconnects all the time. It's very annoying.

 

I have the feeling they occur mostly in the evening.

 

I did all the troubleshooting from the shaw site and i got a new modem/router from shaw, but it didn't help.

Then i called the tech service, the technician said everything is OK, because the Problem (lag, disconnect) has not occurred at the same time.

 

So, yesterday i run the tracert command while i was having trouble with the internet and i found the problem.

Here is the link to the screenshot i took:

lag_s_cable.jpg

 

There you see, the problem with the lags is with shawcable.net.

 

Hopefully it helps you guys (shaw-technicians) to find and solve the problem.

 

Does anybody else have experienced similar problems the last time?

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