Our problem is Channels are narrow screen, but not on some of the ads they are full screen on the same channel, I have a basic digital cable box!
I contacted Shaw but they couldn't help me
Good evening brummie,
If you are noticing this on some programs only, and commercials/certain programs do fill your full screen, this cannot be changed with those programs that are broadcast in a widescreen (letterboxed) format because this format is intended by the broadcaster.
basic digital box? Which model?
My thought is you are watching an HD terminal, on an HD station, but the program you are watching is SD, so the commericals are in HD- full screen.
Our digital box is a Motorola model DCT700/US it's not a HD terminal and this problem only started on Monday, Sunday it was fine!
The lady at Shaw said she could only look on a HD terminal and every thing was fine her end, so I should ask someone in this area if they are having the same trouble as we were!
Thanks for any help.
When you say that you have a narrow screen, do you mean by this that you are noticing black bars on the top and bottom of the picture? If so, this is a widescreen format and many movies and TV programs are broadcast ths way to give them a more "cinematic" feel. Commercials, on the other hand, will usually be a standard 4:3 aspect ratio and therefore you won't notice the black bars with most commercials (also, many programs will fill the full picture of a standard definition TV).
I hope this helps,
Thanks Jeff for your response, yes we have black bars at the top and bottom of the screen but this problem only started last Monday before that we had full screen on most programs.
Do you think changing the settings might help?
My Son in Law fixed the problem some how it was the P Size on the Telly remote that was changed, it's all good now
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