I don't know my network security key.... If someone could help that would be great as the shaw support line is experiencing difficulties.
If you have one of our wireless modems, the default security key is on the sticker on the modem itself. If this key doesn't work, you may need to reset it to defaults (done by holding a pin in the reset hole for 30 seconds), keeping in mind that you would lose all custom settings such as forwarded ports and parental controls. This would be necessary unless you can log into it and change the key. You can give this a try first by visiting http://192.168.0.1 and logging in with the username cusadmin with the password that's on the modem sticker.
If you're having any trouble with this, or need to know where the reset the key if you can log into the modem, please reply and let us know if you have the SMC or if you have the Cisco.
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