AnsweredAssumed Answered

3510 - no audio

Question asked by fullmoon on Jul 18, 2013
Latest reply on Aug 1, 2013 by fullmoon
Branched from an earlier discussion

I got a replacement receiver for my non-working HDPVR DCX-350-M last week.

 

The service man brought be one because every day, for two weeks, that I turned my TV for the first time - I had NO AUDIO.

 

I had to do 1, 2 or 3 re-boots to get both Video and AUDIO.

 

I was using the main HDMI connection.

 

The replacement: same thing. He blamed it on my month-old Phillips HD TV.

 

His solution: 3 Component wires and 2 Audio cables. He said I will get video than with HDMI.

 

After he left, I changed it to HDMI and the 2 Audio Cables. That works but it should not be necessary.

 

Does anyone really think Component is better than HDMI? Is that part of the training the Shaw service people get?

 

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message was edited by Moderator: [shaw]ali - removed personal information.

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