AnsweredAssumed Answered

3510 - no audio

Question asked by fullmoon on Jul 18, 2013
Latest reply on Aug 1, 2013 by fullmoon
Branched from an earlier discussion

I got a replacement receiver for my non-working HDPVR DCX-350-M last week.


The service man brought be one because every day, for two weeks, that I turned my TV for the first time - I had NO AUDIO.


I had to do 1, 2 or 3 re-boots to get both Video and AUDIO.


I was using the main HDMI connection.


The replacement: same thing. He blamed it on my month-old Phillips HD TV.


His solution: 3 Component wires and 2 Audio cables. He said I will get video than with HDMI.


After he left, I changed it to HDMI and the 2 Audio Cables. That works but it should not be necessary.


Does anyone really think Component is better than HDMI? Is that part of the training the Shaw service people get?




message was edited by Moderator: [shaw]ali - removed personal information.