Hey, my Internet has stopped working for about an hour now. I"VE done all the steps with the modem and has tried calling customer care but the phone line is busy. Could I please get a solution for this. Thank you
I'm sorry to hear that your Shaw Internet connection isn't working at the moment. You mentioned that you've tried our troubleshooting steps for this, so I'd like to take a deeper look into this and check your modem's statistics to check what may be causing this. I've just sent you a direct message so that I can gather your account information. You can check this message in your Community Inbox.
HI, I live in Richmond on westminster hwy and no.3 and the Internet has been down for the past hour and counting. What's going on?? I'm posting from my phone currently. Similar situation have tried all trouble shooting tips.
We're currently experiencing a service interruption in the Richmond area, which is affecting Internet service. This will by why your Internet connection is not up and running at the moment. We're working to resolve this as soon as possible, and we will be posting updates on our main document regarding the interruption, available here. I'm sorry for any inconvenience that this interruption may be causing.
As we have a main document available for the interruption, I'm going to lock this thread to keep the information regarding this organized.
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