AnsweredAssumed Answered

Digital Box stuck on APP

Question asked by nascott1984 on Jul 18, 2013
Latest reply on Jul 18, 2013 by shaw-matt

I have unplugged the box and waited several minutes and when I reconnect it this is what happens:

     - box says "boot" blue light is on

     - turns off after 2-3 mins

     - turns back on and displays "boot' again (no blue light)

     - then changes to "OCAP" for a few mins

     - after a few mins box displays 'APP' and stays that way

 

I also disconnected the coaxial cable and reconnected it then rebooted it (even although it was already really tight) but it didn't make a difference.

 

I have been on hold on the phone with tech support for 1 hour now.

 

Can someone please assist me with this.

 

Thanks.

 

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