We had problem earlier today of HDPVR cable box stuck on "APP". Saw you were working on issue and it was resolved around 10:30 am. The system worked for a while but now keeps running through a boot cycle. Why and is there still a problem??
If you are still having issues, can you try powercycling the box? Hopefully that will break whatever loop it is in and get it back on track.
ralphmcd: Although I'm glad your situation has improved, the cooling is unlikely the culprit for this kind of issue. These units are unique in that most of the work actually comes from the server side. The common reason for issues we have been identified have been signal related.
Had the very same problem last night about 7pm. Installed a small (3") fan adjacent to the box and let it cool off for 20 minutes and haven't had any more problems; at least so far so good. These boxes seem to run hot and I'm surprised there is no fan inside, since 28W of average power consumption will produce significant heat in a small enclosure.
Thanks for the reply. By "signal related" do you mean poor signal quality or a weaker than normal signal at the receiver causing trouble with f/w pushes and other updates?
I wouldn't dismiss thermal issues completely, some installations may not be well ventilated or marginal because of high ambient temperature.
The recent "APP" issue was discussed yesterday here - it was related to a temporary outage in BC that affected all HD Guide boxes. These boxes operate different than the traditional Motorola cable boxes, as they utilize a modem inside to connect to our Docsis cable modem network, these boxes are referred to as "DSG" enabled (Docsis Set-top Gateway). The DSG boxes allow us to shift from the legacy guide software to using the OpenCable Application Platform, which enables next generation interactive services and applications.
Basically speaking this box talks to our servers and relies on a persistent connection for the operation of the service. A fan while keeping the box cool will not account for any provisioning or back-end network issues.
Hope this helps.
Thanks Ali, your answer does clarify a few things. Still, I wouldn't be too quick to discount over-heating problems attributing to some of the random failures customers have experienced with this box. Since putting the fan on my unit, all my problems appear to have gone away, but admittedly my experiment is in its early days.
On a general note, I'm concerned to find that many users appear to have similar problems with this hardware platform and its network communication. It certainly begins to paint a picture that this is a work-in-progress using customers as part of a wide-area Beta test. I'm sure that is not what Shaw intended, but I do trust that the DCX-3510 wasn't rushed to market before all engineering verification tests were completed and problems vetted.
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