So I pay for 20 down and 0.50 up, what I've been getting is 1 down and 0.20 up. I don't know what is causing this. Please help
Sorry to hear your speeds are not where they should be at right now, we can definitely help with that. Please read Slow Internet Speeds, and let me know if you're not able to see an improvement after trying those suggestions.
I've tried all that, and nothing has improved :/
Has this happened just recently? Have you got another computer you can try wired directly to the modem? Another possibly issue could be your ethernet cable. If you have another one, try swapping it out.
Yes I have two computers and one is wired to the modem, the other is off wifi and both of them are having the drops, by drops I mean at times it will come up to 15 or go down to 5 in a matter of minutes.
Thanks for the update on that. We should probably take a look at your modem here. I've sent a message to your Inbox at the top to get your account details.
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