I am writing this since I got no joy at all from the Chat 'support' (ie: nobody responded to it after two attempts and waiting over 30mins) from Shaw and when I telephoned them was informed there was a 20minute wait time.
My TV worked fine before I had the upgrade. Now, it's anyone's guess what the TV image will be when I turn it on. Usually, the screen image starts to 'narrow' - sometimes to the point that all I can see is a thin bright white line running horizontally across the middle of the screen. The sound is unaffected by this. I then have to turn off the TV for awhile in the hopes that when I turn it back on, a semblance of an image will be there.
I live in an apartment where we all have basic Shaw cable provided. I highly doubt I would seek Shaw out if I was looking myself for a cable TV network supporter. In the meantime, can someone assist me? Yours, G.