gordieacorn

Ever since I've had the upgrade with new digital box, my TV image 'narrows'

Discussion created by gordieacorn on Jul 25, 2013
Latest reply on Jul 25, 2013 by kevinds

Hello

 

I am writing this since I got no joy at all from the Chat 'support' (ie: nobody responded to it after two attempts and waiting over 30mins) from Shaw and when I telephoned them was informed there was a 20minute wait time.

My TV worked fine before I had the upgrade.  Now, it's anyone's guess what the TV image will be when I turn it on.  Usually, the screen image starts to 'narrow' - sometimes to the point that all I can see is a thin bright white line running horizontally across the middle of the screen.  The sound is unaffected by this.  I then have to turn off the TV for awhile in the hopes that when I turn it back on, a semblance of an image will be there. 

I live in an apartment where we all have basic Shaw cable provided.  I highly doubt I would seek Shaw out if I was looking myself for a cable TV network supporter.  In the meantime, can someone assist me?  Yours, G.

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