AnsweredAssumed Answered

Why do I have to go over my limit to view my data usage?

Question asked by aws007 on Aug 1, 2013
Latest reply on Aug 2, 2013 by shaw-matt

I just became a Shaw internet customer and I want to view my data usage. When I go to the modem data usage page, there's no information. I checked the faq in the support section, and it says that I have to go over my limit at least once before I can view it?

 

Two questions about that:

 

1) WHY???

2) How do I get around this? Because I am not going to fall for this obvious trick to make people go over their limits so they have to pay an over-limit fee. Either change this, tell me how to get around it or you will lose a customer.

 

Thank-you.

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