asaunders

Can't Live Stream on Twitch.tv?

Discussion created by asaunders on Aug 5, 2013
Latest reply on May 10, 2017 by brandyn

Hi everyone,

 

I am in Kelowna, BC and am having issues streaming to twitch.tv. I have viewed their support forums, all which suggest trying a tracert to both "twitch.tv" and "live.twitch.tv", both of which when I try timeout and never reach their destination (even though I can visit twitch.tv just fine in my browser).

 

I have talked to Shaw support via chat and they were having the same issue with the tracert timing out. He said it would have to be escalated to the network engineers for further investigation, but I was curious if anyone else could offer some insight as to what might be happening or how I could fix it?

 

Thanks all!

 

---

 

Here are my results from a tracert to twitch.tv:

 

Traceroute has started…

 

traceroute to twitch.tv (199.9.250.76), 64 hops max, 72 byte packets

1  192.168.1.1 (192.168.1.1)  3.327 ms  1.140 ms  0.757 ms

2  11.5.0.1 (11.5.0.1)  19.092 ms  8.221 ms  8.857 ms

3  64.59.169.51 (64.59.169.51)  9.758 ms  10.098 ms  10.972 ms

4  rd1ht-tge2-1.ok.shawcable.net (66.163.72.161)  9.451 ms  16.931 ms  9.359 ms

5  66.163.76.98 (66.163.76.98)  17.616 ms  19.223 ms  18.105 ms

6  66.163.74.170 (66.163.74.170)  38.822 ms

    rc1nr-tge0-9-2-0.wp.shawcable.net (66.163.77.54)  42.805 ms

    66.163.74.158 (66.163.74.158)  37.675 ms

7  rc2wh-tge0-1-2-0-1.vc.shawcable.net (66.163.77.206)  64.590 ms

    rc2so-tge0-15-5-0-1.cg.shawcable.net (66.163.77.202)  60.275 ms  49.452 ms

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