My Arris portal says that the cable card is not validated with the host though it sometimes connects to the channel but loses signal after a couple of minutes and freezes. How do I fix that?
Hi eon, can you try removing the power from the Gateway unit itself for 30 seconds to see if that fixes the problem?
Still doesn't work - same message - card not validated.
Thanks for trying. We should be able to fix this from our end in that case. I've sent a message to your Inbox at the top to get your account details.
I do not see a re-set button on the back of the unit
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