11AUG no internet access in Richmond BC No 3 & Westminster Hwy
I'll have a look at this for you to see what's going on exactly. Just a couple things I'd like to check first to get an idea of where the problem is:
How long has this been a problem for?
Which lights are on your cable modem (does it appear to be offline)?
about 30 minutes,
receive light is flashing
send light is off
online light is off
did rest the modem
Okay, thanks. The modem is indeed offline then. I'll send you a direct message to get your information and take a closer look at it.
Please check your Community Inbox for a message from me.
Retrieving data ...