I hope someone out there can shed some light on this one.
I had a Shaw Gateway + 1 Portal installed last Wednesday (August 6).
This weekend was the first time that I watched TV for any length of time, and I've noticed the following:
- Every 4 to 10 minutes the programme freezes for approximately 30 seconds, and then picks up again, skipping the missing part of the programme.
- Of the 6 lights on the front of the Gateway, a minumum of 2 are flashing at any given time.
- When the programme freezes only 2 lights are steady, the rest being either off or flashing.
I have tried powering down both the Gatweway and the Portal, and re-seating all of the co-axial cable connections, with no discernable improvement. Obviously this makes watching TV next to impossibe. If this can be sorted without a 2-hour wait on the phone to Shaw I would be very much relieved.