Shaw does not give me the option of viewing the Space Channel in SD and the strech feature does not work in HD. Is there a solution to filling the screen?
Hey there webgary
In this case one solution would be to use the zoom feature on your TV's display settings. Not ideal, but it may serve as a work around.
If you've got one of our current-gen HD boxes with the HD Guide, it automatically just provides the HD feed of a channel which overlays the SD version. This is in the interest of putting HD content in the forefront and making it easy to access. So, there is no way in that case to see the SD version of Space instead of HD. If you have an older box with the traditional Guide then that's a different story.
Thanks Colin: The zoom feature also does not work in HD. I tried canging the settings on my TV rather than the cable box but that did not work plus it involves a lot of fiddling just to watch that channel. I contacted the Space channel and told them of the problem but so far they have not responded. What is anoying is that many of the commercials are full screen so there is a constanat switching between full screen and black borders. Am I the only person that is bugged by this? Alowing both the SD and HD feeds would seem to be the easiest solution. Is there someone higher up in the Shaw organization that can change this policy?
Thanks again for responding.
What happens if you watch Space SD when it is an SD program? Does that help/work?
Colin: Before I got my new box I could watch Space channel in either SD or HD. I never watched in HD because of the borders. In SD I could use stretch and I was a happy camper. With my new box I no longer am allowed to view Space channel in SD. If I was still given the Space SD channel I would be happy but I am not. It seems to be a policy decision and not a technical one
Oh.. You are on the HD guide, and can't see the SD version nevermind about that then
As Colin pointed out, the new HD boxes are designed to display HD content whenever possible. This is to place HD content to the forefront as well as avoid duplicate channels which many customers do not want to see. The only available option I can see is looking at switching to an older HD box or the Shaw Gateway system.
The available options should include our being able to view either Space in either SD or HD, not go back to an older box or buy yet more new equipment. We pay for both SD and HD, so why are we not receiving what we pay for? Combined with the impending September price increase, we are paying more for less.
Gary is absolutely right, this is a policy decision. It's not about putting HD in the forefront and avoiding duplicate channels which many customers don't want to see - do you have any empirical data to back up your statement that many customers don't want to see both SD and HD channels, as most who have written in these forums have said they do? His question asking if there is someone higher up in the Shaw organization who can change this policy seems to have been completely ignored. Just as it has been for others who have asked a similar question.
The other available option would be for you to relay Gary's complaint to management, and ask that management provide a response. I think it's time we all heard from someone higher up the Shaw food chain about why our questions are being ignored.
Hi webgary and dwaveyca
I can see your point of view here, most would agree that being able view SD and HD channels should be an option with the HD Guide. We've had much feedback on that exact concern over the past year, and all of it is closely considered.
The HD Guide software was designed to put HD content in the forefront, and this is the reason that the HD overlay/auto HD feature exists. I hope in the future there's an option to disable that feature, but since that's more of a design change it is likely not taking priority over other things such as bug fixes and stability issues.
There is no policy in place to prevent access to SD content. Our other current-gen equipment, the Gateway, still displays SD and HD feeds of each channel. It's software is actively being updated and worked on without any intent to change that aspect of it.
Either way, we certainly want everyone to feel like their concerns are heard, so I would urge you to submit feedback about this via our feature request template located here.
Thanks to you and Heather for your responses. I have sent the "feature request template" form to Shaw with my request. I cannot believe that I am alone in being annoyed by this so called feature upgrade. I hope that other people will also respond with their displeasure.
Thanks Colin, I do appreciate the response.
The decision to design a new guide that puts the "HD content at the forefront" and remove access to the SD counterparts was very much a policy decision. The same goes for the decision to put priority on fixing bugs and stability issues - it reflects the policy decision to stay the course with the faulty software introduced with the 3510 instead of scrapping the new guide and adapting the current-gen software to the 3510 so customers can access SD and HD on the 3510, just as we do on the current-gen equipment.
The fact that Shaw has been receiving much feedback on exactly this concern over the past year, yet has not done anything other than to reply that all of it is closely considered, does not give customers the feeling that their concerns are being heard. Actually, it does exactly the opposite. To that end, allow me to offer options that I can see: 1) Shaw formally announces that despite customer complaints, it will continue to develop its new software and will not be providing the option to access both SD and HD channels on the 3510 in the near future; 2) Shaw admits its software development failure and announces it will adapt the old software to the 3510 in response to customer wishes; 3) a reduced rate for 3510 owners until the bugs are fixed and stability issues resolved, and access to SD and HD channels is provided; 4) an equipment exchange programme allowing 3510 owners to turn in their 3510's for a 3400, along with a 50% rebate of the 3510's purchase price.
And a comment on submitting feedback via the feature request template: I take the time to post my thoughts about the 3510 and what I would like to see happen, Shaw employees like you take the time to type a response, yet I'm asked to go an additional step and submit a form to give Shaw feedback? Is that to say that what customers post in here doesn't make it past the forum mods? Does Shaw management not have a clue about what customers say in the various forums? Does management not ask the mods what customers are writing about, or tell mods what responses mods can give/not give? If it takes me filling out a form to have Shaw take notice of the features I want, what use are these forums?
Thanks to everyone for posting about this. I have disconnected my new HD PVR and have gone back to my old SD unit. Everything works like it used to and I am happy. My old channel guide shows movie ratings: ***. The new one did not. That is another upgrade feature that I did not like. I guess newer is not always better. Thanks again to everyone who posted.
Hi! Wondering what kind of HD box do you have? Space is one of my fav. HD channel and it works fine in both of my Gateway and DCX3400. Probably, you just need to make changes in ratio settings. "Just my thoughts"!
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