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Loss of Internet Access

Question asked by jane.ts on Aug 19, 2013
Latest reply on Aug 19, 2013 by shaw-matt

I lost Internet access on Saturday evening, August 17th around 10:30 p.m. It was clearly a service provider (i.e., Shaw) outage. I did not receive Internet service until the following morning. Will my account be credited for this loss of service? .. J