can a mod ---check out a couple of receivers i wanna buy-------------see if there ok-----[information removed]----very much apreciate it
Message was edited by: [shaw]jeff
Thanks for the heads up about your Gateway. We can connect this for you when we set up your new services, but unfortunately if this wasn't entered when we set up the work order your work order may have to be rescheduled (as we would have allocated a certain amount of time for the installation already, and installing a Gateway too will take additional time). The other option if you don't want to change your appointment time for the install is to connect everything minus the Gateway on the date confirmed (August 28), and then we can return another day to set up the Gateway. I'll send you a private message to go over these options further, please check your Community Inbox.
I can look into the status of those serial numbers for you. (I removed them from your discussion here as it's usually not a good idea to share serial numbers publicly.) I will send you a private message, please check your Community Inbox.
new install coming weds aug 28--ive decided to go with purchasing the gateway and portal--bought it from london drugs---does that effect the tech when he comes--im thinking i should give shaw the heads up right?I bought one portal(for now)and am hoping that doesnt change the package we ordered---it came with one pvr free---hoping to put it in living room---I also have 3 computers in house---does the new gateway effect my in house router?If you guys can help me get ready it be very much appreciated---thanks bandit
just to update------tech did install gateway --awesome--luv it even though it freezes up once and awhile-(call shaw message)---still need one more portal installed in office---do i need to make an appointment for installer?-just to add portal--or is it plug and play?
Hello again bandit2804,
Glad to hear you're happy with your new Gateway (the freezing, by the way, could be a signal issue and is something we can look into). Unless the technician who set up your Gateway pre-wired the outlet in your office for a Portal, you won't be able to self-connect a Portal there but will need a technician to return to help with that. I'll be sending you another private message to your Inbox in case you need help with setting this up.
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