My mother received a letter from Shaw saying that in order to continue having channels, she has to get a box. She still does not have a box and only straight through the cable to tv.
I want to confirm if this is true or not. Anyone know?
Most likely, your mother's area is going to be undergoing our digital network upgrade, which means that the channels we offer via analogue are going digital (which is being done primarily to free up bandwidth on our lines). That said, we definitely have options for her in terms of getting a digital box. It would be best for her to get in touch with us by phone at 1.888.472.2222 or through our chat service at www.shaw.ca/chat so we can bring up her account details and look at what we can do for her.
Thank you. We have a person coming to the house on Wednesday but I wanted to check out there if this is for real or something else (if you know what I mean). This reassures me that this is legit. Thanks.
Ah okay, yes it's definitely legitimate. Always good to confirm though if you're not sure. I'm sure the tech who's coming on Wednesday can make sure she's set up with a digital box.
Retrieving data ...