can anyone help me in the startup of my new webspsce site I can't seem to edit the home page. The tool as above will not work. most important, I need to post a registration form from my files.
I just tried the same thing (uploading a photo to the Profile section) on a test Webspace account I set up and didn't have any problems. I may need to check your Webspace account more closely, but I'll need to send you a private message. Can you check your Community Inbox?
Can you let me know where you're running into problems editing your home page? Please be as specific as possible and if you are getting any error messages be sure to include these.
If you are using the new Shaw Webspace (example http://yourusername.shawwebspace.ca) this does not support the uploading of files using FTP, instead you would need to build your site using the templates provided.
The following article may also help: Webspace FAQ.
Thanks Jeff, I will on Webspace FAQ prior to getting back to you. However, the problem Iam having is one of editing. I can't make any changes to font (size,style etc) using the tool above, or any other tool for that matter. I tryed pasting the in formation after creating it in ms word and saving it to edit profile, it will not save in my webspace site, neather will the profile photo. I am able to upload photos to the photo page but not the home page. In other words I am unable to save or make any changes using the tools supplied. I am still not sure that after I resolve this issue, how to publish the site.
Hi jahmon, you should be seeing a formatting bar along the top of your page after clicking the Edit button. From here you can change font, size, insert images and video clips, etc. I've included a snapshot below of what this looks like.
When you're done, you can just press the Save Now button. Does this help?
jeff, did you get a chance to read my response from yesterday? I did have the format bar, the problem is, it will not work, not on the home page, or any other. The itemswill highlight, but nothing will be entered, unlike the one in this box.
I see. What browser are you using (e.g., Internet Explorer, Chrome, Firefox, Safari)? Are you able to test using a different browser, and let me know if this is happening on more than one browser for you?
Thank you Jeff, I do think we may have found the problem. I am using IE 9, and I tryed, as you sugested, Firefox, and it worked with Firefox, only problem is the pic. it still will not save. However, I will try to save to a smaller size and try again. Thanks again,I will stay in touch.
Hi again Jeff, I did cut the pic for my profile image down to 188x125 47.6KB but I still get "photo did not save try again" It's not that important anyway, but if it can be fixed I am open to try.
What image file type is this? For example, .jpeg, .gif?
OK, just to test, can you try uploading other images? Does the same thing occur?
Yes, I uploaded a .gif file and the same thing happned "Your profile photo upload failed. Please try again." (Error copied).
I am having exact same problems you had. Do you mind sharing how yours was fixed?
We didn't find a problem with the Webspace account itself here. Can you try updating your Flash as [shaw]heather suggested here?
I'm also going to lock this discussion thread since we already have a discussion going with you there.
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