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S0a00 Error and Unacceptable Resolution

Question asked by yycdave on Aug 29, 2013
Latest reply on Aug 29, 2013 by shaw-lance

I'm receiving the s0a00 error message on HD channels 230 and up. Up until yesterday everything was working fine. Through a chat session with Shaw Tech Support we went through the resolution process and the tech concluded that the issue "was between the outside drop and the house". No problem there, but the best date he could come back with (Calgary) was 2 WEEKS OUT! This is an unacceptable level of service, and I would like to know if others have encountered this and what, if any, escalation methods you may have found effective. I also requested that I not be billed for these 2 weeks of service so, again, have others had any success in this area?