We have just updated our programming, and was told it would only be a couple of minutes to update and it has been a few hours, am I missing a step? I have tried turning off and turning on the box.
It sounds like your cable box might have not received the message to authorized those channels properly. I should be able to take care of this on our end with a couple of commands. I've sent a message to your community Inbox to get your account details.
Retrieving data ...