I turned on my television and Shaw box this morning and there was a message box that came up on the screen and there was only a button option of 'OK' to make the box disappear so after I sent the box away (I don't remember what it said) the loading icon came up on screen though it is not doing the loading motion. And I cannot access my Shaw channels. I can only access my Cable Analog right now. What can I do to get my channels back??