I few days ago I made changes to my tv packages which included getting a new HDPVR. Today I had a Shaw Service tech come to the house to install the new HDPVR (Not Gateway). Once he was gone I realized I was missing a channel that we watch a lot so I called to get it added. This took forever (on hold for a long time). After hanging up the first time I went to look for the added channel (or should I say the 10 channels I was forced to buy to get the one I wanted). It's not there. So I call again - and wait again. I am told that it is showing as already being added so I am told that they have to transfer me to support. This of course took more waiting.
I finally get someone in tech. He reboots. Twice. Because the first time it got stuck on APP. I was told because I had plugged it in to a power bar. I told the support guy that no - I had not - Shaw's service guy did. After the second reboot the HDPVR finally cycles through properly. Or so I though. When I was told to turn it on again and I did - all I got was a black screen. And to make matters worse - I was then disconnected.
So - now I have been on hold (no option given to hang up and keep my place in queu) for 47 minutes and I still have a black screen!!