Hello, the electrical storm last night seems to have affected my phones because I can't get a dial tone on any of them now.
I can receive calls but I can't call out.
Can you help me?
Try the steps here How to fix no dial tone on all phones issue
Trying How to perform a DPT Pin-hole Reset or How to remove the battery from your Digital Phone Terminal to reset the phone terminal.
Thank you very much. I'll give those a try.
Were you able to resolve the issues with receiving calls?
I was able to resolve the issues of not being able to call out, however neither suggestion you guys had worked. I was able to resolve the issue on my own by disconnecting the phone line from going through a digimate box before connecting to the DPT. The status light was flashing red on the digimate box.
It sounds like it was connected to one of our manual port switches which are connected at the time of install when you are porting over a number from another provider.
These have never been known to cause any issues and have no purpose after the port is completed. I'm glad your phone services are back up and working!
Please let us know if you have any further questions or concerns.
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