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3510 Wants to go to Standby Mode while watching live TV

Question asked by invadingrobots on Sep 9, 2013
Latest reply on Sep 11, 2013 by invadingrobots

Seems to happen only when watching live TV. A box pops up on screen informing that the unit has been idle and wants to go to standby mode or I have the option to cancel this. I have checked for a recording in progress when this happens and there never has been one. I haven't put a clock to it but it seems to happen only once every few hours or so. I wouldn't consider watching live TV as idle but I guess the 3510 thinks it is.

I haven't attempted a power cycle yet. Have the Shaw techs seen this before? Do you think a power cycle will resolve the issue?