AnsweredAssumed Answered

High Ping when using Router

Question asked by redspruce on Sep 10, 2013
Latest reply on Sep 16, 2013 by redspruce

Ok, so here is the run down. Since the second week of July I had been experiencing disconnections and high pings (when i ran tracert), so I called Shaw. The first time the guy said he would get back to me because he didn't know, he never did, so I called a week later. This time the fella walked through some trouble shooting but was unable to help so he sent a tech although I had to wait a week for him and suggested MAYBE it's the router being 3 yrs old. The fella shows up replaces all my connections and wall mounts ect, all new stuff, we do a tracert and bam all is well, until the following night! Next night I have high pings..in the 1000s but on the good side, no more disconnections, so I call Shaw again. This time whom ever answered the phone was RUDE and short with me, talked over top of me, cut me off when i was talking and in the end, he said and I quote" Third party devices is NOT a shaw problem and we do not deal with that.". Soooo I searched and search to no avail and that is because I am dumb enough when it comes to routers to mess things up bad!

I had bought a new one as I figured the second tech might be right, and all went well for 24hrs and BAM back to the high pings. I now have a ASUS RT-N56U. Below is the tracert I did with the router 2x and then only modem 2x and then router again. I am in need of help! I never ever had this problem before the 2nd week of July, it seem to begin suddenly. I am at my wits end and I came across this place on my Google search, seeing Jeff and Matt had a lot of good advise, I am hoping one of you can help me. Below is my last log ( do have more from my previous router ).

Thank you

Michelle

 

P.S I do NOT use WIFi, I am connected LAN

 

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

 

C:\Windows\System32>tracert 63.210.104.93

 

Tracing route to unknown.Level3.net [63.210.104.93]
over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  my.router [192.168.1.1]
  2     *        *        *     Request timed out.
  3   624 ms   782 ms  1143 ms  tl4ni.ed.shawcable.net [64.59.184.145]
  4   962 ms   734 ms   732 ms  66.163.75.197
  5  1219 ms  1193 ms  1434 ms  rc3wt-pos1-0-0.wa.shawcable.net [66.163.76.142]

 

  6     *      983 ms   457 ms  ix-1-2-2-0.tcore1.00S-Seattle.as6453.net [64.86.
123.53]
  7   850 ms   915 ms   769 ms  if-14-2.tcore1.PDI-PaloAlto.as6453.net [64.86.12
3.22]
  8     *     ^C
C:\Windows\System32>tracert 63.210.104.93

 

Tracing route to unknown.Level3.net [63.210.104.93]
over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  my.router [192.168.1.1]
  2     *        *        *     Request timed out.
  3   611 ms   726 ms   696 ms  tl4ni.ed.shawcable.net [64.59.184.145]
  4   543 ms   789 ms   670 ms  66.163.75.197
  5  1369 ms  1374 ms   825 ms  rc3wt-pos1-0-0.wa.shawcable.net [66.163.76.142]

 

  6  1504 ms     *     1187 ms  ix-1-2-2-0.tcore1.00S-Seattle.as6453.net [64.86.
123.53]
  7  1656 ms  1279 ms  1730 ms  if-14-2.tcore1.PDI-PaloAlto.as6453.net [64.86.12
3.22]
  8  1407 ms     *        *     if-2-2.tcore2.PDI-PaloAlto.as6453.net [66.198.12
7.2]
  9  1215 ms  1379 ms  1389 ms  if-5-2.tcore2.SQN-SanJose.as6453.net [64.86.21.1
]

Trace complete.

 

C:\Windows\System32>tracert 63.210.104.93

 

Tracing route to unknown.Level3.net [63.210.104.93]

over a maximum of 30 hops:

 

  1     *        *        *     Request timed out.

  2    27 ms    14 ms    23 ms  tl4ni.ed.shawcable.net [64.59.184.145]

  3    38 ms    38 ms    38 ms  66.163.75.197

  4    36 ms    34 ms    30 ms  rc2wt-pos1-0.wa.shawcable.net [66.163.76.142]

  5    69 ms    80 ms    77 ms  ix-1-2-2-0.tcore1.00S-Seattle.as6453.net [64.86.

123.53]

  6    81 ms    88 ms   111 ms  if-14-2.tcore1.PDI-PaloAlto.as6453.net [64.86.12

3.22]

  7     *        *       80 ms  if-2-2.tcore2.PDI-PaloAlto.as6453.net [66.198.12

7.2]

  8    84 ms    80 ms    82 ms  if-5-2.tcore2.SQN-SanJose.as6453.net [64.86.21.1

]

  9     *        *        *     Request timed out.

10  ^C

C:\Windows\System32>tracert 63.210.104.93

 

Tracing route to unknown.Level3.net [63.210.104.93]

over a maximum of 30 hops:

 

  1     *        *        *     Request timed out.

  2    12 ms    16 ms    13 ms  tl4ni.ed.shawcable.net [64.59.184.145]

  3    34 ms    31 ms    53 ms  66.163.75.197

  4    30 ms    30 ms    31 ms  rc2wt-pos1-0.wa.shawcable.net [66.163.76.142]

  5     *       71 ms    73 ms  ix-1-2-2-0.tcore1.00S-Seattle.as6453.net [64.86.

123.53]

  6    84 ms    92 ms    81 ms  if-14-2.tcore1.PDI-PaloAlto.as6453.net [64.86.12

3.22]

  7    94 ms   128 ms     *     if-2-2.tcore2.PDI-PaloAlto.as6453.net [66.198.12

7.2]

  8   100 ms    81 ms    83 ms  if-5-2.tcore2.SQN-SanJose.as6453.net [64.86.21.1

]

  9     *        *     ^C

C:\Windows\System32>tracert 63.210.104.93

 

Tracing route to unknown.Level3.net [63.210.104.93]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  my.router [192.168.1.1]

  2     *        *        *     Request timed out.

  3   478 ms   525 ms   486 ms  tl4ni.ed.shawcable.net [64.59.184.145]

  4   543 ms   510 ms   742 ms  66.163.75.197

  5  1102 ms  1083 ms  1108 ms  rc2wt-pos1-0.wa.shawcable.net [66.163.76.142]

  6   603 ms   320 ms   450 ms  ix-1-2-2-0.tcore1.00S-Seattle.as6453.net [64.86.

123.53]

  7   319 ms   290 ms   366 ms  if-14-2.tcore1.PDI-PaloAlto.as6453.net [64.86.12

3.22]

  8     *      638 ms   740 ms  if-2-2.tcore2.PDI-PaloAlto.as6453.net [66.198.12

7.2]

  9   667 ms   547 ms   613 ms  if-5-2.tcore2.SQN-SanJose.as6453.net [64.86.21.1

]

10     *        *     ^C

C:\Windows\System32>


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