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Shaw wireless modem (cisco) keeps disconnecting

Question asked by tncooney on Sep 11, 2013
Latest reply on Sep 11, 2013 by [shaw]heather

We upgraded to a higher speed plan this summer. The upgrade included a shaw wireless modem. Since the switch we've had issues with the wireless connection dropping. We've set up the new modem in the same spot as the old modem that was connected to a d-link router. We initially had our dlink attached to the system, but removed because we thought perhaps the d-link was interfering with the cisco modem; however the problem was not resolved.


Some notes: We have one desktop wired to the modem with no connection issues.

The laptops in the house, frequently have their connection dropped.


I am wondering if we have a defective modem that I should get replaced.