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Motorola DCX3510-M 500GB HDPVR remote won't toggle between tuners

Question asked by meandering on Sep 12, 2013
Latest reply on Sep 21, 2013 by [shaw]ali

Motorola DCX3510-M 500GB HDPVR - remote doesn't toggle between tuners. I've replaced the remote twice. The CBL button lights when I'm attempting to use the 'SWAP' button to toggle and a small white mark on the LED front of box corresponds to my attempts so I know they are communicating. I know others who have this issue, same box. Anyone have a clue how to deal with this?

 

Shaw offered to remotely reset the box but I will lose all recordings and scheduled recordings, so I've delayed it until I clear the deck and/or find technical advice which is less random. The agent I spoke to needed multiple repetitions of my explanation of the issue, and was not particularly tech savvy nor aware of the huge quantities of problem issues others are having as evidenced by the vast forum contributions.

 

Anyone?

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