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Viewing security channel

Question asked by dnglobal on Sep 14, 2013

this week our Strata got a new Shaw Digital Channel Modulator for its security channel.   It now displays on channel 398.  Although I can view it on one of my TVs which has a PVR, my other TV with its new DCX3510 will not display that channel.  My neighbour who has the Gateway system can also view it.  What is the problem with my new digital box?