Hi..HD Box DCX3200-M slow loading the tv guide when press the guide on remote.
Hi unknow, sorry for the delay getting to your question.
Do you have an HD Guide or Classic Guide 3200 HD Box? Is it also slow to load the settings menu? Have you tried removing the power cable for 30 seconds already?
It is HD Guide.. I also power off the cable for 15 min. still slow loading the hd guide when press the guide in the remote. Also by press again the guide it will slow again to switch into a new interface hd guide big screen view.
Does it look like other functions are just as slow? Changing a channel for example, or opening the Settings menu?
No.. it's only the HD guide.. if you press one more to change into big screen view channel it's slow and then when you press again to change into small box it is slow.
I am having the same issue. DCX3200-M what is the fix? I have powered it off and still slow, stalled response time. And it seems to be overheating.
Hi unknow and stacyjallison,
I can't confirm whether the next firmware update for HD Guide boxes will address this, however our engineering team is always working on ways to improve the speed/responsiveness of the software. Owners of the Gateway PVR may remember that the guide interface on this too was slower when it was first released and has become noticeably faster after subsequent updates.
That being said, if you are finding that this is getting slower for you than it once was or you are concerned that the delay is become unreasonably long or appears to be almost freezing at times, please let us know so that we can check your equipment more closely.
It looks like WE customer is your pilot testing for this box... WE need to wait for your updates.. WHEN????? then all of a sudden there is another box that we need to purchase to fix the HD guide slow..... ALWAYS BUSINESS eh...
Being a DCX3200M-P2 owner, I found that if we changed the font size to large it significantly and noticeably improved the loading and response time of the guide. The fact that the box has less info to display per page allows each page to be loaded much faster.
Is there any updates on the firmware to resolve this issue or I will stuck again into this workaround solution.(font size to large).
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