In the past I was able to upload photos to my webspace. Now I get this message
Sorry but you upload failed. There was a problem saving/retrieving your file.
I tried IE9 and Firefox with the same result. Is there a problem with the Shaw server?
You may have come to the limit of the space available to you, or the size of the photo/photos is/are larger than allowed. From the help section :
Webspace File Size and Quota Restrictions
Maximum File Size: 20MB
Webspace Quota: 20MB
It might be worth your while to see if that's the case.
How to tell how much file space has been used?
Our site unfortunately doesn't have a way to tell you how much space you've used up. It's more a trial and error of adding photos and seeing if you get an error that you're now over the size.
Were you able to resolve this issue? If your haven't maxed out out on space then I would suggest clearing temporary internet files https://community.shaw.ca/docs/DOC-1514
I deleted half of my photos in my webspace and reset IE9 by DOC-154. There is no change,
The error message is the same , unable to retrieve photos for upload. Any old photos in my webspace data base can be inserted in new home pages, but any new uploads will not work.
Thank you for your reply onionpeel
I am going to send you a direct message to test your account from here and if necessary escalate your issue to our IT team. Please check your Community Inbox.
I am able to upload photos to Shaw-Photo share.I can then link this to my webspace. What I can't do is use the upload new images from the insert images in the webspace dialog box.
Hello again onionpeel
I understand what you are trying to do. I just tried it will my own webspace account and did get the same error message. I am going to escalate this issue to our IT department now.
I will let you know when I hear back from them. If you would also like to escalate this issue on your own behalf you can do so here Webspace Feedback Form.
Thank you for reporting this issue!
Has this been fixed? I ask because I had no trouble uploading a pic.
Good morning coolpup
This issue is very hit and miss it seems. A couple of us moderators were trying to upload different photos to my test account and I was unable to upload all but one test image meanwhile another mod was able to upload any image he selected. We were both using Google Chrome. I haven't heard anything back but I'm going to test it out again today.
I'll let you know what I find out.
Okay. I was asking because I have never had a problem with it. Maybe I'm living a charmed life.
I am able to upload photos by clicking photo share tab. I still can't upload by clicking the first tab, "upload photos".
I am using Chrome.
Do you mean the tab that says "Upload New". Is this what you see?
That is exactly what I see. The Shaw Photo Share tab works.
Retrieving data ...