Does anyone have any idea why a 10 minute collect call from my son`s Tbay Tel Cell phone, while he was in Minnesota, would cost me $49.89?
Charges made to a customer may vary depending on the providers. It is strongly encouraged that a customer asks what the charges will be before accepting the charges. If the customer disputes the charges from the call, they will need to contact the other service provider whom they accept the charges from.
Not sure there is a simple explanation here, but I'll give it a guess and expand on the first reply.
With your son using his Canadian cell phone while in the US, he would be accessing a roaming network partner to complete calls which usually result in higher per minute charges that he would see north of the border - I'll assume this is understood.
Where I think it becomes further complicated is that by making a collect call, the roaming network provider would now be billing at an even higher long distance rate on top of the cost of simply using his phone to make a call (albeit collect) via the roaming network. This would equate to the per minute charge including the roaming rate for the cell call and the long distance rate charged by the roaming network provider (which tend to be higher than the rate the provider would charge their own customers). And as this was done via a collect call, those charges would be applied to your phone bill.
Again, this has all been supposition on my part so please take that for what it's worth.
As slbattistella mentioned above, the best course of action would be to contact TBay Tel to discuss further and possibly, whomever the roaming network provider happens to be (TBay Tel should know that).
Message was edited by: lyteforce
Because they charge $4.99 per minute or any part thereof. Such are cell phone rates. I spoke to New Zealand from Scotland when my mother had a stroke. bill for 8 calls all less than 10 min $740.00
To add the roaming charges probably go to his bill. The collect calls are set by his provider. So basically his Tbay cell phone provider has wild prices on collect calls.
I know for telus on a land line they are very steep at first then get cheaper the longer the call ie: 10min call is $20, 20min call is only $25.
But the rates are set per provider. I would not doubt that being in the US bumps the cost though.
To avoid this in the future... Don't use a Canadian cell phone in the US
Also consider getting a toll-free number for yourself, some don't charge monthly fee, only a charge when you are actually called, mine used to be 3.5 cents/minute, then can be called from any local phone (pay phone, hotel phone) and still pay for the call
Collect calls, have to find out the rate before accepting...
Rates are set by the provider of the calling party. Accepting them at the receiving end authorizes the caller's provider to charge whatever they have decided to charge the called party instead. Roaming for a Canadian cell phone in the USA is already pretty steep.
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