AnsweredAssumed Answered

IP Blocked?? - website server (not hosted with Shaw) slow

Question asked by tstevens on Sep 26, 2013
Latest reply on Oct 7, 2013 by kevinds

Hi there,

I have already contacted my hosting company and they are saying that there may be an issue with my ISP (shaw) while accessing my website.  The performance is intermittently slow to access.  The reason they are saying it may be Shaw is because of the following information I sent them.

 

This is the data from the WinMTR

 

|------------------------------------------------------------------------------------------|

 

| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst |
Last |

 

|------------------------------------------------|------|------|------|------|------|------|

 

| 192.168.0.1 - 0 | 533 | 533 | 0 | 2 | 173 | 1 |
| No response from
host - 100 | 107 | 0 | 0 | 0 | 0 | 0 |
| 64.59.148.249 - 0 | 533 | 533 | 9 |
17 | 188 | 17 |
| rc2bb-tge0-9-1-0.vc.shawcable.net - 1 | 525 | 523 | 8 | 16
| 211 | 14 |
| 66.163.77.78 - 0 | 533 | 533 | 12 | 20 | 187 | 25 |
|
six.zayo.com - 0 | 533 | 533 | 11 | 19 | 184 | 12 |
|
xe-1-0-0.mpr2.sea1.us.above.net - 1 | 529 | 528 | 12 | 20 | 361 | 17 |
|
208.185.23.166.t01811-03.above.net - 1 | 529 | 528 | 12 | 17 | 221 | 15 |
|
v91-r2.netnation.com - 1 | 529 | 528 | 15 | 21 | 193 | 19 |
|
v62-s2-csr.netnation.com - 0 | 533 | 533 | 15 | 21 | 194 | 17 |
|
nn1831.van.ca.siteprotect.com - 1 | 525 | 523 | 15 | 21 | 228 | 18 |

 

|________________________________________________|______|______|______|______|______|______|

 

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud
Provider

 

And this is from the traceroute
Microsoft Windows [Version 6.2.9200]

 

(c) 2012 Microsoft Corporation. All rights reserved.

 

C:WINDOWSSysWOW64>tracert -d ensuregroup.com

 

Tracing route to ensuregroup.com [64.40.115.191]
over a maximum of 30
hops:

 

1 1 ms <1 ms 6 ms 192.168.0.1
2 * * * Request timed out.
3 16 ms
14 ms 14 ms 64.59.148.249
4 14 ms 14 ms 15 ms 66.163.69.33
5 17 ms 15 ms
21 ms 66.163.77.78
6 13 ms 12 ms 14 ms 206.81.80.19
7 14 ms 16 ms 14 ms
64.125.31.14
8 14 ms 17 ms 21 ms 208.185.23.166
9 17 ms 18 ms 18 ms
64.40.105.205
10 19 ms 17 ms 29 ms 64.40.105.25
11 18 ms 16 ms 17 ms
64.40.115.191

Trace complete.

 

Can you please help.  This issue started about a week or so ago and seems to be getting worse.

 

Thank you

 

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