AnsweredAssumed Answered

for the 2nd time in a week both my Shaw phone lines are out

Question asked by maryjom@shaw.ca on Sep 28, 2013
Latest reply on Sep 28, 2013 by shaw-matt

I have had severe reliability issues with my SHaw phones. Why does Shaw feel they only need compensate for the time the phones are out? When you have a phone contract you are paying for reliability not by use. Customer service agents are using calming skills acknowledging frustration and inconvenience but it does not appear management is aware of the severity of the problem.  The person I am chatting with at Shaw has suggested using a cell phone!  Really?   She has also chatted back that she is not sure "management needs to know"

Outcomes