I have had severe reliability issues with my SHaw phones. Why does Shaw feel they only need compensate for the time the phones are out? When you have a phone contract you are paying for reliability not by use. Customer service agents are using calming skills acknowledging frustration and inconvenience but it does not appear management is aware of the severity of the problem. The person I am chatting with at Shaw has suggested using a cell phone! Really? She has also chatted back that she is not sure "management needs to know"