AnsweredAssumed Answered

No dial tone... now what? Wait 3 business days?

Question asked by getrolfed on Sep 28, 2013
Latest reply on Sep 28, 2013 by [shaw]jeff

So my Shaw phone is not working. I followed the instructions on resetting the box. Didn't help.


On the Shaw website I have the option of either calling their support line or sending an email. Since my telephone does not work, I can only send an email (or find a working phone elsewhere perhaps). So, I send an email. They respond with a note saying that it may take up to 3 business days to respond.


Can this be right?  Perhaps I am missing something. Is there an on-line technical support area where I can submit a trouble ticket?