The callers are dialing correctly, it is SHAW who is having operational difficulties. Do not put this on your customer or their callers.
Hi again firstname.lastname@example.org
The message that you receive when calling a number at this time (or when someone calls you) may change, simply due to the nature of this situation. Unfortunately we're unable to modify this at the moment, but we're still working on resolving the issue at hand as quickly as possible.
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