We just found out today that we can't receive incoming calls. So, our phone service is not working properly. Airdrie, Ab.
Hi there cindy1
This is something we can correct for you. I have a couple suggestions to start with which should help.
Yesterday we did have a network issue that affected phone service for a number of people. It's been resolved, but in some cases it was necessary to reset the phone modem to restore the service. Can you please give that a try?
To reset it: Unplug the power and coax cables from the back of it, then remove the battery. Confirm that all the lights are off on the front of it, and then put it back together.
We have a document with some additional info which may be help as well. That can be found here: How to fix no dial tone on all phones issue
Let me know if any of this works. If we need to take a closer look at it that's no problem.
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