I am having problems with my email acct. Messages are being automatically deleted so I cannot access any older emails. I am not sure if this is a setting but I have not been able to find the right place to change it.
I am guessing, please correct me where I am wrong.
You check your emails on your computer, using an email program, but sometimes to log into webmail, or use your mobile device, and the emails aren't in webmail anymore?
If this is the case, it will be a setting in your computer's email program, which program are you using?
I've noticed that if I read email via webmail, and then try to grab it with Thunderbird later, it's not there because it's considered to be read, which it technically is. Going back into webmail and marking any messages as unread solves that problem.
I don't have Thunderbird set to delete messages on the server.
This is not true. I have tested this with Thunderbird and webmail. Sent test email. Marked it as read on webmail. Opened Thunderbird and it downloaded the test email. Deleted email from Thunderbird. Marked email as unread in webmail. Reopened Thunderbird. Email did not download.
This is because it is the email client that keeps the read/unread tag and not the mailstore. If it detects that it has downloaded the email already it will not download that email regardless of the read/unread tag in webmail.
I would maybe guess that you have another email client that is downloading and deleting your emails. Try changing your password and see if that solves the issue.
Hope this helps.
Then your setup is different from mine, or so it seems. I've done testing too and that's how it works for me. I take it you're using Windows?
I'm using Windows 7 64 bit. I did a fresh install of Thunderbird. Looked through the mail configuration settings and did not find any settings that would cause this. Closest I saw is "Automatically download new messages" which I have checkmarked but toggling on or off does not cause the issue your describing. Can you please detail what settings you have selected on you Thunderbird email account?
Again from my understanding of how pop email works, the mailstore (the server where your emails are stored) does not have a flag that says read or unread/new or old. Webmail is actually an email client in itself so this info hosted there should not be reflected across other email clients dynamically as they don't download from webmail but rather the mailstore. If you had it setup as an exchange server (mobiles and Win 8 only) then these flags would match between them but doesn't sound like this is what's happening in this case. Please if I'm wrong somebody correct me.
May I ask what email client you are using. Outlook? Thunderbird?
I would check the setting in tgose programs as sometimes the option "Delete from server once downloaded", "Delete from server if deleted from Delete Box", "Delete after 14 days", etc is selected.
I had that issue before where Outlook would delete at 14 days. I don't remember ever selecting that option "Delete after 14 days". I did update Outlook so maybe that's what it defaults too.
Try checking those. =)
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