AnsweredAssumed Answered

Broadband 50 Modem drops connection frequently

Question asked by hammoma on Oct 5, 2013
Latest reply on Oct 5, 2013 by shaw-colin

My broadband. 50 modem drops connections quite often.  It always drops the connection when I'm downloading or streaming video.  I have tried calling customer service but I can never get through.  I have checked all the cables, powered the modem off and on again, etc.  I happens with wifi and wired connections.  It is very frustrating to try to watch a movie when the connection drops at least 5 times during  a two hour movie.  I thought the Broadband 50 was supposed to be ideal for streaming video.  It definitely is not when it drops the connection so often.  I'm hoping someone from Shaw can assist.  I pay a lot of money for Internet service and the broadband 50 is not very reliable. I'm beyond frustrated with this modem.