I do not see an "attachment" button in any version of the ipad shaw webmail - how do I send a photo? If it is not possible with shaw webmail, is there a way around this?
Great question. This is actually a limitation of Safari for iOS, not Shaw Webmail. Safari for iOS doesn't allow for adding attachments or uploading files as do most computer web browsers, so you'd actually run into the same limitation if you were accessing another email service (e.g. Gmail, Yahoo, Hotmail) through Safari for iOS. The only way to send attachments through any email account using iOS would be to configure that account within the Mail App first, and then use the process already described of sending the file from the desired App to the Mail App to be sent.
Good morning doctorno
You cannot attach a file using Shaw Webmail on an iPad. We highly recommend setting up your Shaw email address through the email app. Instructions on how to do so can be found here https://community.shaw.ca/docs/DOC-1065.
Please let us know if you have any further questions or concerns.
We have a shaw Customer Care account with several associated email addresses each of which has their own personal password to log - in. I am confused as to which password I am supposed to change for the "added security" to set up Exchange on ipad - is it my own personal webmail account password or the password for Customer Care Centre? I also notice we have 2 Customer Care logins - 2 different Customer Centre ID's and passwords. DOes it matter which one I use (if this is the one that has to be under the secure password format)?
It is your individual Shaw email address password which needs to be updated. In order to update those you will need to login to Customer Centre though. You do not need to delete one of the Customer Centre ID's and I don't believe you have the option to do that from your end.
How do I delete one of the Customer Care centre ID's?
The only reason you would have two functional Customer Centre IDs would be if you had two separate accounts with us. If you have only one account, but you're able to sign into the Customer Centre with two sets of credentials, you may be signing into an old account and the login wasn't disabled properly, or there may be an account issue on our end.
When you're signed into the Customer Centre, you'll see your account number in the top-right. You can confirm there that you've signed in with current credentials if you see your current account number there.
Let us know if you're having any trouble though, updating your password or configuring your iPad's email client with your account, we can help ensure that's working for you.
So I have set up Exchange and I still don't see a "Attach" button when I do a "Compose" email.
Also now that I have et this up it looks like my mail is open to anyone to read by touching the Mail icon - this is really bothersome to me. Before it was under a password, as I had to go to webmail.shaw.ca and enter my password. Now it isn't password protected on my ipad....
Is there a way to change this, ie have the app only acessible by a password. I don't want to put a "lock" on my ipad.
Heather's answer wasn't helpful - ie directing me to use a new app/program for mail that also does not allow attachments on an email. A much better response was provided by [Shaw]jeff who stated "There actually isn't an attachment button you can use to attach a file to a new email from within the Mail App in iOS. You'll need to start with the source file and send it to Mail. For example, if there is a photo within the Photos App you want to email, you would need to select the photo from there and then use use the Share button to send that photo to the Mail App, so that it can be emailed."
Glad that explanation helped! It is a bit different on iOS devices when you're used to having an Add Attachment or paperclip icon.
[shaw]heather was actually pointing out that in order to email an attachment, your email account must be configured within the Mail App (as opposed to accessing this through Webmail, which is what you would be using if you checked your email through Safari, for example), so her advice was absolutely valid as well.
Ok, I understand now - it's just that she didn't make it very explicit. Is there any particular reason they have not allowed for an attachment through webmail on the ipad/mini?
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