How do I reconfigure my contacts list in shawmail?? I keep getting an error message that it's improperly installed???
Good evening gandolpf
We have document which provides a lot of info on Webmail contacts. This can be found here: Shaw Webmail Contacts
Please check that out and let me know whether it helps at all. If not, can you say specifically what the error message says, and when it is coming up?
When I attempt to open a message it says "There was an error opening this message. An error has occurred."
When I attempt to create mail, I get the same message. Or a message that says it's improperly installed and needs to be reconfigured.
Still receives mail, just can't reply to anything or open any emails
Alright. And this is in Webmail, or are you using another email program?
Yes, this is in webmail
Thanks for confirming. This is pretty uncommon. Have you tried in multiple browsers? For example Google Chrome instead of Internet Explorer.
No.. just in outlook express
Now I'm a bit confused. I'm sure these errors are coming up either in Webmail or Outlook Express, but not both. To be more clear, Webmail is our web-based email application which is accessible by browsing to https://webmail.shaw.ca. Outlook Express is an email program on your computer which downloads your email from our server. Based on what you've described I'm guessing it is Outlook Express, and not Webmail that is presenting these errors.
Yes.Sorry. I just realized after sending that that they're 2 different things. My issue is in Outlook Express, not Webmail.
Alright no problem, that makes sense.
The first solution that comes to mind would be to create a new identity in Outlook Express and reset your email account. That might be a bit drastic though because you'd lose all of your stored emails and contacts, or at least they would not be accessible in the new identify.
This issue is due to corruption of the .dbx files on your computer. These files are what make up your email folders and contacts within Outlook Express. Creating a new identity will create new .dbx files and it will then work properly. As for correcting whatever has gone wrong without starting fresh.. I'm not too sure. That becomes more of an Outlook Express issue than a problem we can work to fix from this end.
I came across a post on Microsoft's Community about it, there may be some useful info here: Outlook Express help needed - error message: "there was an error opening this message" - Microsoft Community
When Outlook Express was more widely used I recall dealing with problems like this on a semi-regular basis. One thing that can corrupt .dbx files is if they get too large (too many emails). I think Outlook Express started to act up if anything reached the 2GB mark. These issues are non existent in Microsoft's newer application Windows Live Mail, so it's good to know that improvements have been made to prevent this sort of thing.
Well, it was my hope that if I logged in to Webmail I could bypass having to mess with OE & there would be an address book there for me to work with. But that was not the case. So the 2 share a brain, but not really... Personally I use MS outlook (hotmail).. I was trying to fix this for someone else. Apparently, not an easy fix.
Ah, I see. As you mentioned, the two are connected but only to a certain point. Things stored in Outlook Express such as email and contacts are all local to the computer that Outlook Express is installed on. Webmail does store email and contacts as well, but on our server.
Can OE be uninstalled then reinstalled? And if so, will that correct the issue?
Yes, it's likely that re-installing Outlook Express will fix the issue, however doing so will likely delete all the existing content you have (email, contacts, etc.) that is saved on your computer. This kind of troubleshooting is out of our scope however, so we don't have any of the specific processes or instructions for doing so. I'd recommend following up on the link that shaw-colin posted to the Microsoft support area to hopefully find some more instructions.
Maybe another member of our Community has experience with this and can jump in too.
I have solved this a couple times, but it is a process.. Usually takes an hour or two, depending on your computer and your emails.
Involves backing up the Outlook Express data files, making a new Identity, replacing the new files with the backups, copying your emails into new alternate folders (none in the Inbox) in Outlook Express (making sure to keep all folders well under 2GB for future growth), making a few Identity again, re-creating the new folder structure, and then replacing the data files again.
-If you can still access your emails the first identity can be skipped
There probably is an easier way, but has worked for the people I've helped
Thanks. I'll give that a try
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