Won't let me bring up the guide or change options, I have rebooted several times.
What model of box is this? Model # should be written on the front panel.
Sorry for the late response, the model is DCX 3510-M, the guide doesn't come up at times and the clock is always in military time and it won't let me change it.
Hi there dorian88,
You can change the Time Format from 24hour to 12 hour from within the Digital Box Settings, as shown in this article:
High Definition Guide - Digital Box Settings
I understand that the Guide not coming up is an intermittent problem for you, is that correct? Does this occur only when you try to bring up the Guide, or do you find that other remote commands (e.g., changing channels, navigating the Guide, etc.) sometimes do not work either?
Yes sometimes that doesn't work either.
There might be an IR conflict issue here, this would be caused by your TV's ambient light sensor. The following article has more information on this, and how to disable this on most common TV brands:
IR Conflict - Can't Change Channel while TV is Powered On
(you can skip the part about changing the channel to 999, as boxes HD Guide boxes will not have a channel 999)
Let me know if that helps!
Just have to ask... have you put new batteries in the remote?
I have had the hd box for like a week, it's saying service disabled.
Alright. I'll message you directly for more details. Please check your Community Inbox.
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