I read the article regarding getting sound but no picture and that my pvr box isn't compatible with the newer format. Do I have to pay for an upgraded pvr box or will shaw swap boxes for no charge?
We are not offering free equipment to customers who are unable to view the recently added MPEG4 channels. There may be an option for you to trade up to a Shaw Gateway, depending on your current equipment or if you currently own a 6200 and are wanting to purchase a HDPVR there will be a trade in value.
If you would like me to take a look at your account please let us know and we will send you a direct message.
Retrieving data ...